Free shipping above ₹499 · Cash on Delivery available
quilip.

Returns, refunds & cancellation policy

Last updated: 15 November 2026

Press-on nails are personal-care products, so for hygiene reasons we can only accept returns of unused sets in their original sealed packaging.

Cancellations

  • You can cancel an order any time before it is shipped by writing to support@quilip.in or WhatsApp with your order number.
  • Prepaid orders cancelled before shipping are refunded in full to the original payment method.
  • We may cancel an order if an item is out of stock, the address is not serviceable, or we cannot confirm a COD order. If you paid online you get a full refund.

Returns

  • Request a return within 7 days of delivery for unused, sealed sets.
  • Opened or used nails, glue and tools cannot be returned unless they are damaged or wrong.
  • Email support@quilip.in with your order number and reason. We will share the return address or arrange a pickup where available.

Damaged, defective or wrong items

If your parcel arrives damaged or you receive the wrong item, tell us within 48 hours of delivery with an unboxing photo or video. We will send a free replacement or a full refund.

Refunds

  • Approved refunds are processed within 2 working days of receiving the returned item (or of approval for damaged items).
  • Online payments are refunded to the original method (UPI, card, netbanking). Banks usually take 5–7 working days.
  • For COD orders we refund to your bank account or UPI ID.
  • Shipping and COD fees are not refundable unless the item was damaged, defective or wrong.

Contact

Quilip, Add your full business address, Punjab, India. Email: support@quilip.in.